Support Policy

1. Introduction:

Welcome to our platform's Themepolo Template Download Support Policy. This policy outlines the support services available to users who download and utilize our free templates. Please read this document carefully to understand the scope and limitations of our support for these resources.

2. Eligibility:

Support under this policy is exclusively available to users who have downloaded our templates from our official platform. Users are required to adhere to our Terms of Use and any specific licensing terms associated with the template.

3. Support Channels:

We offer support through the following channels:

• Online Documentation: Our platform provides comprehensive documentation for each template, including usage instructions, customization guides, and troubleshooting tips.
• Community: Users can participate in our community to seek assistance, share experiences, and learn from other users.
• Email Support (Limited): While our primary focus is on premium support, we offer limited email support for free template users. Response times may vary based on the volume of requests.

4. Support Scope:

Our support services cover the following areas:

• Clarification: We will provide clarification on template features, options, and usage instructions as documented.
• Basic Troubleshooting: We will assist in resolving common issues or errors encountered during the installation, customization, or usage of the template.
• Guidance: We will guide users through the process of adapting the template to their specific needs within the capabilities and features documented.

5. Support Limitations:

Support for template users has certain limitations:

• Customization: We cannot provide extensive assistance for customizing the template beyond what is covered in the documentation.
• Coding and Development: We do not offer coding or development services to modify the template's underlying codebase.
• Third-Party Integration: Support for integrating the template with third-party services or plugins is limited, and users are encouraged to refer to the relevant third-party documentation.
• Premium Features: Support is not provided for premium features that are not included in the version of the template.

6. Exclusions:

Our support services do not cover the following:

• Individual Training: We do not provide personalized training or tutorials on general topics unrelated to the template's usage.
• Bug Fixes: While we strive for quality, we do not guarantee bug fixes for free templates. Such issues may be addressed in future updates at our discretion.

7. User Responsibilities:

Users are expected to:

• Thoroughly review the provided documentation before seeking support.
• Adhere to the template's recommended system requirements and compatibility guidelines.
• Use the provided channels appropriately and maintain respectful communication.
• Understand that support responses may be delayed during peak periods.

8. Modification of Policy:

We reserve the right to modify or update this policy without prior notice. Changes will be effective from the date of publication.

For any further inquiries or assistance, please refer to our official support page.

We upload themes/templates from various authors, Themepolo will not responsible for any inconvenience. Themepolo assumes no responsibility or liability for any errors or omissions in the content of this site. The information contained in this site is provided on an "as is" basis with no guarantees of completeness, accuracy, usefulness or timeliness...